logam88 Privacy Policy

This page describes what we collect when you use logam88 and how we keep that data protected. We at logam88 are committed to transparency about our data practices, and we want you to understand your rights when you interact with our platform.

We operate an online entertainment platform offering sportsbook markets, live-dealer tables, slot games, and esports coverage in supported jurisdictions where local law permits. To deliver these services—from processing your DANA or e-wallet deposits to verifying your account during KYC—we collect and process personal information. This policy outlines what we collect, why, how long we keep it, and how you can exercise control over your data.

Our approach is straightforward: we collect only what is necessary to operate the platform, comply with local regulations, and protect your account. We do not sell your data to third parties, and we use industry-standard encryption to safeguard sensitive information.

What We Collect on logam88

When you create an account on logam88, we collect your name, email address, phone number, and date of birth. During account verification, we request identity documents—such as a national ID card or passport—and may ask for proof of address. We store these documents securely and use them only to comply with anti-money-laundering and know-your-customer regulations.

We also collect transaction data: deposit amounts, withdrawal requests, payment method used (DANA, e-wallet, mobile banking, local payment, or bank transfer via online payment, e-wallet, mobile banking, or local payment), and timestamps. We track your gameplay activity—which games you play, bet amounts, and session duration—to understand platform usage and detect fraud. We collect your IP address, device type, and browser information to maintain security and prevent unauthorized access.

When you contact our support team, we keep records of your inquiries and our responses. If you participate in our referral program or tier-progression loyalty scheme, we track your referral links, tier status, and bonus eligibility. We also collect cookies and similar tracking technologies to remember your preferences and improve your experience.

How We Use Your Data on logam88

We use your personal information to create and manage your account, process deposits and withdrawals, and verify your identity. Your data helps us detect suspicious activity, prevent fraud, and comply with local gaming regulations in Jakarta, Surabaya, Bandung, and other supported regions.

We analyze gameplay patterns to improve our platform, troubleshoot technical issues, and tailor game recommendations. We may contact you via email or SMS to notify you of account changes, security alerts, or updates to our terms. We use your data to administer our loyalty program, calculate tier bonuses, and track referral rewards.

We do not use your data for marketing purposes without your consent. We do not share your personal information with third parties except where required by law or to process your transactions (for example, our payment processor needs your bank details to complete a online payment or e-wallet transfer).

Data Retention and Security

We retain your account data for as long as your account is active. After you close your account, we keep transaction records for a minimum of five years to comply with anti-money-laundering regulations. Identity documents are retained for the same period and then securely deleted.

We protect your data using SSL encryption, secure servers, and restricted access controls. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of location. We conduct regular security audits and train our staff on data protection practices.

If you believe your account has been compromised, contact our support team immediately. We will help you reset your password, review recent activity, and secure your account. Our support team is available via email and in-app messaging during standard business hours.

Cookies and Tracking

We use cookies to remember your login status, language preference, and gameplay history. These cookies help us deliver a faster, more personalized experience. You can disable cookies in your browser settings, but doing so may limit your ability to use certain logam88 features.

We also use analytics tools to understand how users navigate our platform. This data is aggregated and does not identify you personally. We use it to improve page load times, fix bugs, and design better features.

Contact Us About Your Data

If you have questions about how we handle your data, wish to exercise your rights, or believe we have misused your information, please contact our support team. We will respond to data-access requests and privacy inquiries within a reasonable timeframe. You can reach us via email or through the in-app help center on logam88.

We review and update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of logam88 after such changes constitutes your acceptance of the updated policy.

Our services are available only where local law permits. We comply with the data protection regulations of the jurisdictions in which we operate, including Indonesia's Law No. 27 of 2022 on Personal Data Protection. If you have a complaint about our data practices, you may lodge it with your local data protection authority.